You may still call a direct number, but some of their numbers are being consolidated and re-routed to the Pinal County 311 Citizen Contact Center.
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Pinal County 311 is Pinal County government’s new telephone number to find any government programs and services within the boundaries of the County.
Pinal County’s website provides access to a lot of the same information and services. It’s available 24/7.
For emergencies, always call 911.
Always call 911 for Police, Fire and Medical emergencies. 311 provides non-emergency information and services from local government.
These simple 3 digits are just an easier number to remember and dial to reach County departments and services. The 311 digits were reserved and designated by the Federal Communications Commission (FCC) in 1997 to be used for access to non-emergency local government.
Yes, by calling 520-509-3555 or 888-431-1311.
The County doesn’t charge anything, but wireless carrier fees might apply. Check with your carrier as fees vary.
Yes. Several Voice over Internet Protocol (VOIP) carriers have configured their systems to route 311 calls within Pinal County to our 311 Citizen Contact Center. If you are a VOIP customer and having difficulty calling 311, it is best to contact your VOIP provider and let them know you cannot connect. It is up to individual VOIP providers to make 311 services available to their customers. Once configured, VOIP service should work properly as long as you are registered as located within the boundaries of Pinal County. You can also dial 520-509-3555 or 888-431-1311.
The 311 Citizen Contact Center is open Monday through Friday, 8 am to 5 pm. Online access is available anytime, day or night on our website.
You will hear a brief announcement welcoming you to 311. You will then be connected to a trained and knowledgeable Information Specialist ready to assist you. Outside of normal business hours, you will get a recording, with a few options for available after-hours services.
If you need information on local government services and programs within Pinal County, if you would like to make a request for services or if you have a complaint or compliment for County officials, call 311.
Your name isn’t required for most questions and many of the County’s services, but some do require your identifying information. Only the information needed to provide the services you have requested will be collected. Callers may provide comments or request some information and services anonymously.
The Information Specialist will either provide you with the information you requested, or send the service request to the appropriate department, or connect you with a departmental specialist.
You will still be able to call 311, however, you may be passed along to your local municipal government office if your request for service falls under their jurisdiction.
You will hear a recording giving you the hours of operation, with options for a few after-hours services.
The 311 Citizen Contact Center will support all County emergency response efforts including severe weather, public health and public safety events.
Yes. Information Specialists can answer your questions and give instructions on how to apply for County employment.