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Sheriff

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1. How do I order a police report?

Police Substations

Police Incident Reports are available by reporting in person at any of the following Substations and also at the Florence Administration Office (Records Unit). 

• Pinal County Sheriff's Office Administration Office
  Records Unit
  P.O. Box 867
  971 Jason Lopez Circle
  Building C
  Florence, AZ 85132
  Phone: 520-866-5142
  Phone: 520-866-5123
  Phone: 520-866-5146
  Phone: 520-866-5141
  Email the Pinal County Sheriff's Office Administration Office
• Arizona City
  13970 S Sunland Gin Road
  Arizona City, AZ 85123
  Phone: 520-866-5850
• Casa Grande
  820 West Cottonwood Lane
  Casa Grande, AZ 85122
  Phone: 520-866-7419
• Gold Canyon
  5750 South Kings Ranch Road
  Gold Canyon, AZ 85119
  Phone: 520-866-8120
• San Manuel
  28380 S Veterans Memorial Boulevard
  San Manuel, AZ 85631
  Phone: 520-866-7881
• San Tan
  31505 N Schnepf Road
  San Tan Valley, AZ 85140
  Phone: 520-866-8009
  Phone: 520-866-8000

Hours of operation for both the Region Office and Records Unit hours are from Monday through Friday, 8 am to 5 pm (except holidays). To expedite your request, please have your incident case number ready when contacting either office.

Written Requests

Written request are required to be completed. View the Records Request Form (PDF) - they are also available at each Region Office.

Fees

Victims of violent criminal offenses (Part I-Homicides, Rape, Robbery, Assault, Aggravated Assault, Larceny-Theft, Motor Vehicle Theft, Arson) may receive one free copy of a report in which they are listed as the victim, but must also complete a request form.

For others, the copy fee for police reports is $5 for Traffic Accidents and $7.50 for others. 25 pages or more will be an additional fee of $0.50 a page. Monies must be received prior to dissemination in form of a money order or business check only - no cash is accepted.

2. Where do I register as a sex offender?

Registration is done Monday- Friday from 8:00 a.m. to 3:30 p.m. only at the Sheriff's Administration Building located at:
971 N Jason Lopez Circle
Building C
Florence, AZ 85132

Please be advised that there is a dress code due to persons required to report to the Sheriff's Administration Building for prints/photos, no shorts, no tank tops, flip flops.

3. How do I obtain alarm permit forms or contact the Alarm Unit?

See the Alarm Permit Application (PDF) forms on the Forms page to apply for a permit.

4. Can alarm fees be waived?

No. All fees associated with permit fees and alarm fees are set by the ordinance and cannot be waived.

5. How do I file a complaint?

If you have a complaint against an officer or employee of the Pinal County Sheriff's Office, you can download the Personnel Complaint Form (PDF). Enter your information, names of witnesses, and the PCSO employee information about whom you are concerned. Submit it through the following methods: 

• Mail:
  971 N Jason Lopez Circle
  Building C
  P.O. Box 867
  Florence, AZ 85232
• Fax: 520-866-5129
• Email:
  Email the Sheriff's Office

Pursuant to Arizona Revised Statutes 13-2907.01, it is unlawful for a person to knowingly make to a law enforcement agency of this State or a political subdivision of this state a false, fraudulent, or unfounded report or statement or to knowingly misrepresent a fact for the purpose of interfering with the orderly operation of a law enforcement agency or misleading a peace officer.

6. How do I retrieve my impounded vehicle?

See the How to Retrieve My Vehicle page for the answer to this question.

7. What happens to narcotics after they have been seized by officers?

Once the case involving the narcotics has been settled in court, the drugs are destroyed.

8. Someone I know was just arrested. Who do I call to find out where they were taken?

Call the Pinal County Sheriff's Office Jail in Florence at 520-866-5038.

9. How do I get crime statistics?

There is a $5 fee - all requests must be in writing and monies must be received prior to the dissemination of sending out the crime statistics.

10. What documents do I need to attend a Vehicle Impound Hearing?

You will need:

• Current insurance
• Current registration
• Current driver's License
• Any other legal/ownership documents

11. I want to know if someone has been served an order of protection I filed. Who do I call?

Call the Pinal County Sheriff's Office's Civil Division at 520-866-5137.

12. I need to be fingerprinted for a job or for adoption, foster care; does the Pinal County Sheriff’s Office do public fingerprinting?

Yes, there is a $5 fee, and fingerprints are done Monday through Friday from 8 am to 4 pm.

There is a dress code due for persons reporting to the Detention Center for prints  - no shorts, no tank tops, or flip flops.

No children are permitted in the Detention Center.

13. How do I request copies of photos?

A Written Request is required along with a notarized photo waiver, by mail/person, and is available on CDs.

14. How do I research sex offenders living in my community?

Visit the Arizona Department of Public Safety website for information on searching for sex offenders.

15. How do I get bond info or visitation?

Please contact the Jail at 855-355-0358 for information.

16. Where do I get info on court dates or location?

Contact the specific court online or directly.

17. I am the victim of internet fraud. How do I make a complaint?

Visit the Internet Crime Complaint Center (IC3) and follow the prompts found there.

18. How do I find employment opportunities?

Visit the Pinal Jobs website.

19. I loaned my personal property to someone and they are refusing to return it. Who do I call?

Contact your local justice of the peace court, file, and speak with the court. View the list of Justice Courts in Pinal County.

20. How do I volunteer at Pinal County Sheriff's Office and what are the types of volunteer opportunities?

Call Volunteer Services Coordinator Marcia Romano at 520-866-5221.

21. I think a loved one might be using methamphetamine. What signs do I look for? Who call I call?

Log onto Casa Grande Alliance; they have many links available.

22. How do I report the activity of illegal aliens / smuggling?

Call United States Border Patrol at 520-836-7813. However, if life-threatening, call 911.

23. I wish to obtain a burn permit. What steps do I take?

Contact the local fire department (PDF) and obtain a permit. Also, provide courtesy notification to the local law enforcement agency.

24. How do I find out the status of my case? How do I give additional information on my case?

Contact the Regional Office that covers the area you live in. Please have your case number ready and be prepared to answer a few questions relevant to your case or situation. The case numbers are broken down into a specific format. For example, if the case number for an incident that happened on February 24, 2008, it would read as "080224123" where "08" is the year, "02" is the month, "24" is the day, followed by "123"  - a sequential number (Starts at 1 each day).

25. I would like to file a complaint on a Pinal County Sheriff’s Office employee. How do I do that?

You can download and complete the Professional Standards Complaint Form (PDF).

26. How do I apply for the position of Reserve Deputy Sheriff?

Apply for the Reserve Deputy Sheriff position online via Pinal County's Government Jobs website.

27. The Sheriff’s Office took my property during an arrest; how do I get it back?

Property seized as evidence in an open investigation is only released at the discretion of the case officer, and normally only after the case is adjudicated. Have your Pinal County Sheriff’s Office case number ready and contact your case officer to inquire about the return of your property.

The case officer has to submit a completed Request for Release Form to the Evidence Unit prior to the release of any property.

28. I have a court order for the release of my property; how do I make arrangements to pick up my property?

As soon as you have obtained a court order, contact your case officer and get them a copy of it. The case officer has to submit a completed Request for Release Form to the Evidence Unit prior to the release of any property, even if there is a court order.

At times, property seized as evidence may be involved in multiple cases or need further information cleared prior to the release.

If you are requesting a weapon to be released to you, the Sheriff’s Office will look at your criminal history and run a warrants check on you to ensure you are not a prohibited possessor prior to the release.

29. My vehicle was towed last night. Does the Sheriff's Office have it?

The Sheriff’s Office will tow and store only vehicles seized as evidence, forfeiture, and/or do not meet state semi-laws. If your vehicle was towed because you were in violation of Arizona Revised Statutes 28-3511 (30-day hold), your vehicle is located at a local tow company. You need to contact the officer who impounded your vehicle and request a hearing within 10 days of the impound date, and the deputy should be able to advise you of where your vehicle is located.

Arizona Revised Statute 28-3511

Arizona Revised Statute 28-3511 is as follows:

Removal and immobilization or impoundment of vehicles due to suspended or revoked driving privileges, no valid driver’s license, no functioning certified ignition interlock device, or no insurance.

You can look up all traffic laws by visiting the Arizona State Legislature website.

30. How do I pick up my vehicle from Sheriff's Office and is there a charge?

The Sheriff's Office's Evidence Unit will contact the registered owner of the vehicle by mail or by phone if we have a current phone number on file. When you receive the notification you will need to contact the Evidence Unit at 520-866-5181 to schedule an appointment, verify the amount you will need to pay for the tow charges, and ensure an evidence technician is available to release your vehicle to you. Tow charges do apply and can be paid only in the form of an official check or money order made out to the Pinal County Sheriff’s Office.

31. If my insurance company paid my claim and the property is recovered can I have it back?

When your insurance company pays you for a claim you made on your property, the property then belongs to your insurance company. If you would like to purchase your property back from your insurance company you will need to contact your insurance company. Purchasing your property from your insurance company is between you and your insurance company.

32. What types of activity should I report?

Any type of criminal or suspicious activity should be reported. You can contact the Sheriff's Office's Non-Emergency Dispatch line at 520-866-5111. For emergencies, call 911.

When calling, please be specific. We need to know what activity you have observed and what causes you to believe the situation is criminal or suspicious. Please try to provide as much information as possible, such as vehicle descriptions, clothing and physical descriptions of suspicious persons, and good location information where the activity is occurring.

Examples of suspicious activity can include, but are not limited to:

• Someone looking over fences
• Someone trying to break into a residence or vehicle
• Drug activity
• Shots heard
• Suspicious vehicles that are unfamiliar to the area

If you are in doubt, call.

33. Why does the operator keep asking me questions? If they just sent the police, they would find out all they need to know.

As the reporting party, you are the first and only source of information until a police officer arrives on the scene. Dispatchers are trained to ask specific questions relevant to the deputies’ responses. In the few minutes that it takes for the officer to drive to a location, particularly one that is volatile, many things can change. A suspect may leave, a shot can be fired, a burglar can gain entry, or more people can arrive at a fight with weapons. The more information you can provide, the better chance deputies have of apprehending a suspect, bringing a fight under control, or preventing injuries.

34. Why do they send the police even when I called back and told them everything was okay?

There are several types of reports that the police respond to that will not be canceled by telephone:

• Domestic violence
• Child or adult abuse
• Robbery calls
• 911 hang-ups

These calls are rarely canceled even if you call back to tell us everything is fine. The reason is a victim can be easily coerced into sounding convincing while telling the dispatcher that everything is okay. Some situations require the physical presence of the police to verify that everyone is safe and that peace has been restored.

35. When I call the Communications Department, why do I get someone different every time?

The Communications Department is staffed with anywhere from 3 to 6 dispatchers at a time. The phone system is designed so that each call is answered by the available dispatcher. Therefore, when you call several times in a day, it is possible you will get a different dispatcher each time you call because the original dispatcher may be busy with other calls.

36. Why won’t they let me talk to a deputy when I call in?

The Communications Division is staffed with highly-trained professionals whose responsibility is to provide community service, interview callers, and relay information to deputies. All positions are staffed by non-sworn employees. Deputies do not staff any positions in the Division.

Simply, deputies are not in the same room with the dispatchers, and are out in the field and not near a phone.

37. Do I have a warrant?

Check the Public Access website to see if you have a warrant out of any court.

38. I’ve missed some payments on my court ordered fine and I probably have a warrant; how do I take care of it without being arrested?

Contact the court that ordered the fine to make arrangements to appear before the judge.

39. I am currently receiving Social Security supplements or Veterans Benefits and

If the agency provided you with the warrant number and you are presently in Arizona you can appear at the Pinal County Superior Court for arraignments on Friday mornings at 8:30 a.m. Provide your name and case (warrant) number to the Clerk's Office and you will be advised in which courtroom to appear.

If you are presently out of state and the warrant is extraditable, you may turn yourself into the local law enforcement agency in whatever state you reside and go through the extradition process to be returned to Pinal County.

If the warrant is not extraditable you will have to return to Pinal County on your own and follow the process for Arraignments on Friday mornings.

40. I know a certain person has a warrant for his/her arrest and I know where they can be found. What do I do?

Contact the nearest law enforcement agency for the area where the wanted person can be found and provide them with the information of where the wanted person can be found.

41. My relative or friend is in your custody on a warrant out of another county or state, when are they going to be transferred to the other agency?

For security reasons, that information is not provided to the general public. You may access this website and perform an inmate search to see when an individual has been turned over to another agency.

42. How do I apply for a posted position with Pinal County Sheriff’s Office?

All internal and external candidates must apply online at Pinal Jobs.

Please note, many of our positions require pre-testing exams. It is recommended that once you apply, you contact PCSO - Human Resources at 520-866-5121 to schedule your exam. As a rule testing in conducted only on specific days of the week, for specific positions. Some clerical positions will not allow applicants to test for a specific position after ten days.

43. What is the testing process for a Deputy Cadet?

The testing process consists of the Written Test and Physical Agility Testing which consists of:

1. One-Minute Sit Up - 29 or more (one-minute time limit)
2. 300 Meter Run - 68 seconds or better
3. Maximum Push Up - 25 or more (no time limit)
4. 1.5 Mile Run - 15:20 minutes or better

If selected, you will meet with a background investigator who will conduct a full background investigation. Once you pass the background investigation, fingerprints, psychological exam, medical exam, and urine analysis checks will be conducted.

44. What is the testing process for Detention Officer?

The testing process includes a written exam, oral board interview, background investigations, fingerprints, psychological exam, and a medical exam which includes urine analysis testing.

45. What forms do I need to complete prior to my interview with the Background Investigator?

All applicants must complete a Post History (PH) Form (PDF) which can be found on the Arizona Peace Officer Standards and Training Board website.

You will be required to provide the Background Investigator with your:

• Birth Certificate
• High School Diploma or GED
• DD-214 (if applicable)
• Proof to work in the U.S.
• Social Security Card
• Current Arizona Driver's License

46. What are Sheriff's Office's Human Resources hours of operation?

Hours are Monday through Friday, 7 am to 5 pm, excluding holidays.

47. How do I contact the Sheriff's Office's Human Resources Department?

You can either email the Human Resources Department or call 520-866-5121.

48. How do I obtain information on the Correctional Officer Retirement Plan System (CORPS)?

Visit the Public Safety Personnel Retirement System website.

49. How do I obtain information on the Public Safety Retirement System (PSRS)?

Visit the Public Safety Personnel Retirement System website.

50. How do I obtain information on the Arizona State Retirement for civilians/non-officers?

Visit the Arizona State Retirement Systems website.

51. How long is the probationary period for new employees?

Detention Officer’s Deputy Sheriff and Dispatchers' probationary period is one year. All other Pinal County new hires are six months.

52. How do I obtain information about compensation and benefits?

Please visit the Human Resources Department page or you may call Elizabeth Knobloch, Compensation/Benefits Analyst, at 520-866-6594.

53. What is the Family and Medical Leave Act (FMLA)?

The Family and Medical Leave Act is a federal law that provides up to 12 weeks of unpaid, job-protected leave per year for qualified employees who have serious health problems or who need to care for a child or other family member. The FMLA also requires that group health benefits be maintained during the leave.

54. How do I contact Pinal County’s insurance carrier?

Pinal County’s insurance carrier is Mountain States Administrative Services which can be contacted at 800-866-4731.

55. Where can I obtain Flexible Spending Account information and forms?

Please visit the Benefits page on the Human Resources Department section of our website.

56. How can I send an anonymous tip to the Narcotics Task Force?

Emails can be sent directly to the Narcotics Task Force. Your name and e-mail address can be included, but are not required.

57. Where can I find the Pinal County Noise Ordinance?

View the Pinal County Noise Ordinance (PDF).

58. How do I reach a specific part of the Detention Center?

Provided below is a list of Detention Center phone numbers:

• Administration: 520-866-5180 (Accessible 8 am to 5 pm, Monday through Friday only)
• Main Information:855-355-0358
• Medical: 520-866-5085
• Property/Inmate Accounts: 520-866-5055 or 520-866-5079
• Inmate Phones: 888-288-9879
• Victims Rights: 520-866-5024 or 520-866-5089

59. What do I do when I see an emergency vehicle running code (lights and siren) behind me?

Slow down and pull to the right side of the roadway letting the emergency vehicle pass. Do not pull to the left or stop in the roadway. Emergency personnel is trained to pass on the left and never on the right to avoid collisions and make it through traffic safely.

60. How do I order an accident report?

If you would like to retrieve an Accident Report online you may go to LexisNexis BuyCrash, which is the third party the Pinal County Sheriff's Office contracts with to provide the copies online.

61. How to recognize a Sheriff's Office Deputy for a job well done?

The Pinal County Sheriff's Office and its staff are committed to treating all our residents with kindness, dignity, and respect.

While our Deputies do not expect to be thanked for the jobs they do every day, there is no greater compliment than a kind word from those they have assisted.

If you have had a positive experience with a deputy or employee of the Pinal County Sheriff's office, please fill out this commendation form (PDF) and email it to our office, or print and mail it to:
Attn: Professional Standards Division
978 N Jason Lopez Circle
Building C
P.O. Box 867
Florence, AZ 85312

Much like complaints filed against law enforcement, the Pinal County Sheriff's Office also tracks good deeds done by our Deputies. A copy of the commendation letter is then placed in the employee's permanent personnel file.