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Intranet - Employee Spotlight

Posted on: October 27, 2023

Development Services - Frank Smith

Frank Smith (PNG)

"While conducting a code compliance investigation, Code Compliance Officer Frank Smith went above and beyond his regular duties as a compliance officer to assist a property owner in understanding the violations in layman's terms, thinking outside the box to come up with different means for the property owners to come into compliance and explaining the process of applying for the required permits. 

His actions came to light when the property owner's daughter wrote to the Development Services Department to explain that his efforts helped ease her parents' anxiety over the alleged violations. In taking the time to explain the violations so they would understand and coming up with remedies to correct the violations, Frank was deemed such help that her mother called Code Compliance Officer Smith "her Angel" and requested that he be the only staff member to work with them while they completed the necessary permitting."

Travers Hunter, Development Services

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